/* Support: My Hair -> Support (customer, Discover's violet) and Pro
   Settings -> Support (salon, the Pro green). Both variants share structure;
   only the accent differs. Status pills are the same four everywhere,
   including the admin mailbox. */

.rl-support {
  --sup-ink: #17131f;
  --sup-soft: #3d3746;
  --sup-muted: #696371;
  --sup-faint: #938c9c;
  --sup-line: #e8e4ec;
  --sup-surface: #ffffff;
  --sup-accent: #916be8;
  --sup-accent-strong: #7f58e0;
  --sup-accent-soft: #f4f0fd;
  --sup-radius: 16px;
  --sup-ease: cubic-bezier(0.22, 1, 0.36, 1);
  display: grid;
  gap: 20px;
  color: var(--sup-ink);
}
.rl-support.is-salon {
  --sup-ink: #16201c;
  --sup-soft: #3a4741;
  --sup-muted: #5f6e68;
  --sup-faint: #8b978f;
  --sup-line: #e3e7e4;
  --sup-accent: #1f6b52;
  --sup-accent-strong: #164f3d;
  --sup-accent-soft: #e8f2ee;
  --sup-radius: 14px;
  gap: 14px;
}
.rl-support :is(button, input, select, textarea) { font-family: inherit; }
.rl-support button { min-height: 0; }

.rl-support-card {
  display: grid;
  gap: 16px;
  padding: clamp(18px, 2.2vw, 26px);
  border: 1px solid var(--sup-line);
  border-radius: 20px;
  background: var(--sup-surface);
  box-shadow: 0 8px 30px -26px #33244a40;
}
.rl-support-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; }
.rl-support-head h3 { display: flex; align-items: center; gap: 10px; margin: 0; color: var(--sup-ink); font-size: 17px; font-weight: 720; letter-spacing: -0.02em; }
.rl-support-head p { margin: 4px 0 0; color: var(--sup-muted); font-size: 13px; line-height: 1.5; }
.rl-support-total { min-width: 26px; padding: 3px 9px; border-radius: 999px; background: var(--sup-accent-soft); color: var(--sup-accent); font-size: 12px; font-weight: 720; text-align: center; }
.rl-support-count-badge { min-width: 20px; padding: 1px 7px; border-radius: 999px; background: var(--sup-accent); color: #fff; font-size: 11px; font-weight: 700; text-align: center; }

/* Form */
.rl-support-form { display: grid; gap: 14px; }
.rl-support-form-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 12px; }
.rl-support-field { position: relative; display: grid; gap: 6px; }
.rl-support-field > span:first-child { color: var(--sup-soft); font-size: 12.5px; font-weight: 650; }
.rl-support-select { position: relative; display: block; }
.rl-support-select select,
.rl-support-field textarea,
.rl-support-reply textarea {
  width: 100%;
  border: 1px solid var(--sup-line);
  border-radius: 12px;
  background: #fff;
  color: var(--sup-ink);
  font-size: 14px;
}
.rl-support-select select { height: 44px; padding: 0 36px 0 12px; appearance: none; cursor: pointer; }
.rl-support-select::after {
  content: "";
  position: absolute;
  top: 50%;
  right: 14px;
  width: 7px;
  height: 7px;
  border-right: 1.6px solid var(--sup-muted);
  border-bottom: 1.6px solid var(--sup-muted);
  transform: translateY(-70%) rotate(45deg);
  pointer-events: none;
}
.rl-support-field textarea { min-height: 112px; padding: 12px; line-height: 1.55; resize: vertical; }
.rl-support-count { justify-self: end; color: var(--sup-faint); font-size: 11.5px; font-variant-numeric: tabular-nums; }
.rl-support-count.is-near { color: #b25b2b; }
.rl-support-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 8px; }
.rl-support-error { margin: 0; color: #b33a4a; font-size: 13px; font-weight: 550; }
.rl-support-notice { margin: 0; padding: 10px 12px; border-radius: 12px; background: var(--sup-accent-soft); color: var(--sup-accent-strong); font-size: 13px; font-weight: 600; }

.rl-support-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  height: 42px;
  padding: 0 18px;
  border: 1px solid transparent;
  border-radius: 999px;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  transition: background-color 180ms ease, border-color 180ms ease, transform 180ms var(--sup-ease), box-shadow 180ms ease;
}
.rl-support-button .icon { width: 16px; height: 16px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.rl-support-button.is-primary { background: var(--sup-accent); color: #fff; }
.rl-support-button.is-primary:hover:not(:disabled) { background: var(--sup-accent-strong); box-shadow: 0 10px 20px -14px var(--sup-accent); transform: translateY(-1px); }
.rl-support-button.is-secondary { border-color: var(--sup-line); background: #fff; color: var(--sup-ink); }
.rl-support-button.is-secondary:hover:not(:disabled) { border-color: var(--sup-accent); color: var(--sup-accent); }
.rl-support-button:disabled { opacity: 0.55; cursor: default; }
.rl-support-button.is-icon { width: 44px; height: 44px; padding: 0; flex: none; }
.rl-support-button:focus-visible,
.rl-support-row:focus-visible,
.rl-support-add:focus-visible,
.rl-support-close:focus-visible { outline: 2px solid var(--sup-accent); outline-offset: 2px; }

/* Salon: "+" */
.rl-support-add,
.rl-support-close {
  display: grid;
  place-items: center;
  flex: none;
  width: 38px;
  height: 38px;
  border: 1px solid var(--sup-line);
  border-radius: 50%;
  background: #fff;
  color: var(--sup-ink);
  cursor: pointer;
  transition: background-color 180ms ease, border-color 180ms ease, color 180ms ease;
}
.rl-support-add { border-color: var(--sup-accent); background: var(--sup-accent); color: #fff; }
.rl-support-add:hover { background: var(--sup-accent-strong); }
.rl-support-close:hover { border-color: var(--sup-accent); color: var(--sup-accent); }
.rl-support-add .icon,
.rl-support-close .icon,
.rl-support-row-chevron .icon,
.rl-support-empty .icon,
.rl-support-head .icon { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }

/* List */
.rl-support-list { display: grid; gap: 8px; margin: 0; padding: 0; list-style: none; }
.rl-support-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
  width: 100%;
  padding: 14px 14px 14px 16px;
  border: 1px solid var(--sup-line);
  border-radius: var(--sup-radius);
  background: #fff;
  color: inherit;
  text-align: left;
  cursor: pointer;
  transition: border-color 180ms ease, background-color 180ms ease, transform 180ms var(--sup-ease);
}
.rl-support-row:hover { border-color: color-mix(in srgb, var(--sup-accent) 40%, var(--sup-line)); background: #fdfcfe; }
.rl-support.is-salon .rl-support-row:hover { background: #fbfdfc; }
.rl-support-row.is-unread { border-color: color-mix(in srgb, var(--sup-accent) 45%, var(--sup-line)); box-shadow: inset 3px 0 0 var(--sup-accent); }
.rl-support-row-main { display: grid; gap: 6px; min-width: 0; }
.rl-support-row-top { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.rl-support-category { color: var(--sup-ink); font-size: 14px; font-weight: 700; }
.rl-support-preview { display: -webkit-box; overflow: hidden; color: var(--sup-soft); font-size: 13.5px; line-height: 1.45; overflow-wrap: anywhere; -webkit-box-orient: vertical; -webkit-line-clamp: 2; }
.rl-support-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; color: var(--sup-faint); font-size: 12px; }
.rl-support-unread { display: inline-flex; align-items: center; gap: 6px; color: var(--sup-accent); font-weight: 700; }
.rl-support-unread i { width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.rl-support-row-chevron { color: var(--sup-faint); }

.rl-support-empty { display: grid; justify-items: center; gap: 8px; padding: 28px 16px; border: 1px dashed var(--sup-line); border-radius: var(--sup-radius); color: var(--sup-muted); text-align: center; }
.rl-support-empty > span { display: grid; place-items: center; width: 40px; height: 40px; border-radius: 50%; background: var(--sup-accent-soft); color: var(--sup-accent); }
.rl-support-empty p { margin: 0; font-size: 13.5px; }
.rl-support-empty.is-error { border-style: solid; }
.rl-support-skeleton { display: grid; gap: 8px; }
.rl-support-skeleton i { display: block; height: 68px; border-radius: var(--sup-radius); background: linear-gradient(90deg, #f3f1f5 0%, #faf9fb 50%, #f3f1f5 100%); background-size: 200% 100%; animation: rl-support-shimmer 1.4s linear infinite; }
.rl-support.is-salon .rl-support-skeleton i { background-image: linear-gradient(90deg, #f1f3f1 0%, #f9faf9 50%, #f1f3f1 100%); }
.rl-support-skeleton.is-thread i:nth-child(2) { width: 70%; justify-self: end; }
@keyframes rl-support-shimmer { to { background-position: -200% 0; } }

/* Status and priority — shared with the admin mailbox. */
.rl-support-status,
.rl-support-priority {
  display: inline-flex;
  align-items: center;
  height: 22px;
  padding: 0 9px;
  border-radius: 999px;
  font-size: 11.5px;
  font-weight: 700;
  white-space: nowrap;
}
.rl-support-status.is-sent { background: #eef1f8; color: #3c4f7a; }
.rl-support-status.is-in_review { background: #fbf1df; color: #8a5d14; }
.rl-support-status.is-awaiting_user { background: #fbece6; color: #a24a2c; }
.rl-support-status.is-completed { background: #e8f2ee; color: #1f6b52; }
.rl-support-priority { background: #f1f2f0; color: #5f6e68; }
.rl-support-priority.is-high { background: #fbeaec; color: #a33a43; }
.rl-support-priority.is-low { background: #f4f5f4; color: #8b978f; }

/* Dialogs */
html.rl-support-modal-open { overflow: hidden; }
.rl-support-layer { position: fixed; inset: 0; z-index: 1200; display: grid; place-items: center; padding: 16px; }
.rl-support-backdrop { position: absolute; inset: 0; background: rgba(22, 20, 28, 0.42); animation: rl-support-fade 200ms ease both; }
.rl-support-dialog {
  position: relative;
  display: grid;
  grid-template-rows: auto minmax(0, 1fr) auto;
  width: min(640px, 100%);
  max-height: min(820px, calc(100vh - 32px));
  border-radius: 22px;
  background: #fff;
  box-shadow: 0 30px 80px -24px rgba(22, 20, 28, 0.45);
  overflow: hidden;
  animation: rl-support-rise 260ms var(--sup-ease) both;
}
.rl-support-dialog.is-new { grid-template-rows: auto minmax(0, 1fr); width: min(560px, 100%); }
.rl-support-dialog-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; padding: 20px 22px 16px; border-bottom: 1px solid var(--sup-line); }
.rl-support-dialog-head h3 { margin: 2px 0 0; color: var(--sup-ink); font-size: 22px; font-weight: 720; letter-spacing: -0.02em; }
.rl-support-eyebrow { margin: 0; color: var(--sup-accent); font-size: 11px; font-weight: 750; letter-spacing: 0.12em; text-transform: uppercase; }
.rl-support-dialog-tags { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-top: 10px; }
.rl-support-opened { color: var(--sup-faint); font-size: 12px; }
.rl-support-dialog-body { min-height: 0; padding: 18px 22px; overflow-y: auto; background: #faf9fb; }
.rl-support.is-salon .rl-support-dialog-body { background: #f7f6f3; }
.rl-support-dialog.is-new .rl-support-dialog-body { background: #fff; }
.rl-support-timeline { display: flex; flex-direction: column; gap: 12px; margin: 0; padding: 0; list-style: none; }
.rl-support-message { align-self: flex-start; max-width: 88%; padding: 12px 14px; border: 1px solid var(--sup-line); border-radius: 16px 16px 16px 4px; background: #fff; }
.rl-support-message.is-mine { align-self: flex-end; border-color: color-mix(in srgb, var(--sup-accent) 25%, var(--sup-line)); border-radius: 16px 16px 4px 16px; background: var(--sup-accent-soft); }
.rl-support-message.is-original { box-shadow: inset 3px 0 0 var(--sup-accent); }
.rl-support-message-head { display: flex; flex-wrap: wrap; align-items: baseline; gap: 8px; margin-bottom: 6px; }
.rl-support-message-head strong { font-size: 13px; font-weight: 720; }
.rl-support-message-head span { padding: 1px 6px; border-radius: 6px; background: #fff; color: var(--sup-muted); font-size: 10.5px; font-weight: 700; }
.rl-support-message-head time { color: var(--sup-faint); font-size: 11.5px; }
.rl-support-message p { margin: 0; color: var(--sup-soft); font-size: 14px; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere; }
.rl-support-event { display: flex; flex-wrap: wrap; justify-content: center; gap: 6px; color: var(--sup-faint); font-size: 11.5px; text-align: center; }
.rl-support-event span { color: var(--sup-muted); font-weight: 650; }
.rl-support-reply { display: grid; gap: 8px; padding: 14px 22px 18px; border-top: 1px solid var(--sup-line); background: #fff; }
.rl-support-reply-row { display: flex; align-items: flex-end; gap: 10px; }
.rl-support-reply textarea { min-height: 48px; max-height: 180px; padding: 12px; line-height: 1.5; resize: vertical; }
.rl-support-hint { margin: 0; color: var(--sup-muted); font-size: 12.5px; }
.rl-support-hint.is-waiting { color: #a24a2c; font-weight: 650; }
.rl-support-visually-hidden { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); clip-path: inset(50%); white-space: nowrap; }
@keyframes rl-support-fade { from { opacity: 0; } }
@keyframes rl-support-rise { from { opacity: 0; transform: translateY(14px) scale(0.985); } }
@media (prefers-reduced-motion: reduce) {
  .rl-support-dialog, .rl-support-backdrop, .rl-support-skeleton i { animation: none; }
}

/* Pro Settings card */
.business-support-card .rl-support-head h3 .pro-section-icon { display: inline-grid; place-items: center; }

/* My Hair -> Salons: Admin Dashboard entry */
.me-admin-entry { display: grid !important; grid-template-columns: auto minmax(0, 1fr) auto; align-items: center; gap: 16px; }
.me-admin-entry h2 { margin: 2px 0 4px; }
.me-admin-entry p { margin: 0; }
.me-admin-entry-icon { display: grid; place-items: center; width: 44px; height: 44px; border-radius: 14px; background: #f6f3f9; color: #51416f; }
.me-admin-entry-icon .icon { width: 22px; height: 22px; }
.me-admin-entry .solid-button { white-space: nowrap; }

@media (max-width: 640px) {
  .rl-support-layer { place-items: end stretch; padding: 0; }
  .rl-support-dialog, .rl-support-dialog.is-new { width: 100%; max-height: calc(100vh - 24px); border-radius: 22px 22px 0 0; }
  .rl-support-dialog-head, .rl-support-dialog-body, .rl-support-reply { padding-inline: 16px; }
  .rl-support-message { max-width: 100%; }
  .me-admin-entry { grid-template-columns: auto minmax(0, 1fr); }
  .me-admin-entry .solid-button { grid-column: 1 / -1; justify-content: center; }
}

/* Inside Pro the select is dressed by dropdowns.js, which draws its own
   chevron, and the workspace's heading rules are more specific than ours. */
.rl-support-select:has(.prelook-select-shell)::after { display: none; }
body.pro-mode .rl-support .rl-support-eyebrow { color: var(--sup-accent) !important; font-size: 11px !important; font-weight: 700 !important; letter-spacing: 0.12em !important; }
body.pro-mode .rl-support .rl-support-dialog .rl-support-dialog-head h3 { margin-top: 4px !important; color: var(--sup-ink) !important; font-size: 22px !important; font-weight: 700 !important; letter-spacing: -0.02em !important; line-height: 1.2 !important; }
body.pro-mode .rl-support.is-salon > .rl-support-head h3 { font-size: 16px !important; }

/* Reports and privacy requests (My Hair -> Support). Each item opens in
   place to show what was sent and every update Refinelook made. */
.rl-support-status.is-closed { background: #f1f2f0; color: #5f6e68; }
.rl-support-case { border: 1px solid var(--sup-line); border-radius: var(--sup-radius); background: #fff; transition: border-color 180ms ease; }
.rl-support-case[open] { border-color: color-mix(in srgb, var(--sup-accent) 35%, var(--sup-line)); }
.rl-support-case > summary { display: grid; grid-template-columns: minmax(0, 1fr) auto; align-items: center; gap: 12px; padding: 14px 14px 14px 16px; cursor: pointer; list-style: none; }
.rl-support-case > summary::-webkit-details-marker { display: none; }
.rl-support-case > summary:hover { background: #fdfcfe; border-radius: var(--sup-radius); }
.rl-support-case > summary:focus-visible { outline: 2px solid var(--sup-accent); outline-offset: 2px; border-radius: var(--sup-radius); }
.rl-support-case[open] .rl-support-row-chevron { transform: rotate(90deg); }
.rl-support-case .rl-support-row-chevron { transition: transform 180ms var(--sup-ease); }
.rl-support-case-title { color: var(--sup-ink); font-size: 14px; font-weight: 700; overflow-wrap: anywhere; }
.rl-support-case-note { display: grid; gap: 2px; padding: 8px 10px; border-radius: 10px; background: var(--sup-accent-soft); color: var(--sup-soft); font-size: 13px; line-height: 1.45; overflow-wrap: anywhere; }
.rl-support-case-note b { color: var(--sup-accent-strong); font-size: 11px; letter-spacing: 0.06em; text-transform: uppercase; }
.rl-support-case-body { display: grid; gap: 10px; padding: 0 16px 16px; border-top: 1px solid var(--sup-line); }
.rl-support-case-body h4 { margin: 4px 0 0; color: var(--sup-muted); font-size: 11.5px; font-weight: 700; letter-spacing: 0.08em; text-transform: uppercase; }
.rl-support-case-facts { display: grid; grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); gap: 10px 16px; margin: 12px 0 0; }
.rl-support-case-facts .is-wide { grid-column: 1 / -1; }
.rl-support-case-facts dt { color: var(--sup-faint); font-size: 11.5px; font-weight: 600; }
.rl-support-case-facts dd { margin: 2px 0 0; color: var(--sup-soft); font-size: 13.5px; line-height: 1.5; white-space: pre-wrap; overflow-wrap: anywhere; }
.rl-support-case-history { display: grid; gap: 0; margin: 0; padding: 0; list-style: none; }
.rl-support-case-history li { position: relative; display: grid; grid-template-columns: 14px minmax(0, 1fr); gap: 10px; padding-bottom: 12px; }
.rl-support-case-history li:not(:last-child)::before { content: ""; position: absolute; top: 14px; bottom: 0; left: 6px; width: 2px; background: var(--sup-line); }
.rl-support-case-dot { width: 14px; height: 14px; margin-top: 2px; border: 3px solid #fff; border-radius: 50%; background: #3c4f7a; box-shadow: 0 0 0 1px var(--sup-line); }
.rl-support-case-dot.is-in_review { background: #8a5d14; }
.rl-support-case-dot.is-completed { background: #1f6b52; }
.rl-support-case-dot.is-closed { background: #8b978f; }
.rl-support-case-history p { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 10px; margin: 0; font-size: 13px; }
.rl-support-case-history time { color: var(--sup-faint); font-size: 12px; }
.rl-support-case-history blockquote { margin: 6px 0 0; padding: 8px 10px; border-left: 3px solid var(--sup-accent); border-radius: 0 10px 10px 0; background: #faf9fc; color: var(--sup-soft); font-size: 13.5px; line-height: 1.5; white-space: pre-wrap; overflow-wrap: anywhere; }
.rl-support-case-empty { margin: 0; color: var(--sup-muted); font-size: 13px; }
.rl-support-case-actions { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 14px; }
@media (max-width: 640px) {
  .rl-support-case-actions > button { flex: 1 1 140px; }
  .rl-support-case-body { padding-inline: 12px; }
}