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Check the appointment details for the current status, payment deadline and any action addressed to you. Booking and deposit statuses are separate. A saved request or temporary hold is not salon confirmation.

1. Before submitting: read the salon’s service price, deposit amount, deadline, cancellation policy and payment method. Keep your booking reference and the policy shown with the appointment.
2. Pay by the displayed deadline: online checkout and payment directly to the salon are different flows. An outside-payment deadline uses the salon timezone and can be immediate. The salon may cancel an unpaid appointment; do not assume an automatic grace period.
3. Verify the result: after online checkout, check the recorded payment status. If payment fails or remains pending, contact the salon before paying again. For outside payments, provide the salon with the payment reference through its approved contact method; the salon must verify it.
4. Cancel a visit: open My Hair → appointment details → the available cancellation action. Review the salon policy and confirm. Reopen the appointment and check that it says Cancelled. A chat asking to cancel, a failed request, or deleting your account does not complete cancellation.
5. If an action is unavailable: use Chats or the salon’s public contact details. Ask the salon to confirm the result and any fee or refund. For a proposed time, accept or decline in the appointment flow; check the final status and date.
6. Request a service refund: contact the salon that provided or charged for the appointment, giving the booking and payment references. A refund is complete only when the payment provider or salon confirms it; account deletion and cancellation do not issue refunds.

Refinelook subscription billing is separate from salon-service payments. The subscription controls below manage your software plan, not appointment deposits.

Annual prices represent a full year upfront and cost less than twelve monthly payments. Premium and Elite support one active location; Business supports multiple locations under its agreed plan. Premium includes one bookable stylist and Elite two. Each additional seat is $10 per month on monthly and yearly plans alike, and a seat added mid-month is prorated by day for its first month. Only active stylists use a seat, including an owner who provides services: you can add stylists at any time and make them active as seats allow. Check Team or Manage → Usage for the active stylists counted.

1. Open settings: in the professional workspace, choose Manage under the current plan. Plans, Billing and Usage are in the same settings window.
2. Review billing: Billing shows the current period end, payment history and billing information. Use View all when available for older entries. Test-mode entries are simulated; there is currently no real invoice download or automatic card charge.
3. Change plan: choose Plans, select monthly or yearly, choose the plan, and review checkout before confirming. For a lower-capacity plan, select the location and stylists to keep active. Excess resources are paused after confirmation; their records and existing appointments stay saved.
4. Cancel: open Billing → Cancel plan → Confirm cancellation. Check the displayed end date. Access continues until that date; an active plan is needed to reopen the workspace afterward. Keep plan can undo a scheduled cancellation before it ends.
5. Export first: use the salon export in Business settings while access is available. Cancelling a plan does not delete the salon, erase customer accounts or cancel existing appointments. Arrange existing visits with your clients separately.

For billing conditions and future paid-checkout disclosures, read Terms of Service — salon subscriptions.

The published SMS & Dedicated Number add-on is a one-time $20 fee to create the phone number, then $35 per month per location for SMS linked to the salon's website, including 1,000 SMS segments per month. Additional usage is $0.02 per segment. A long text or some characters can use multiple segments. This is separate from the base subscription.

Open Manage → Usage to see recorded SMS segments, enabled locations and the displayed UTC monthly usage window. A count of texts in a connected Quo inbox is not a Refinelook billable segment total. Usage can update after delivery events are processed.

The current interface does not provide a configurable SMS spending cap, an overage alert guarantee or a self-service number-porting control. Before activating paid messaging, check the offered schedule for inbound/outbound counting, failed or undelivered messages, MMS, reset dates, carrier fees and number cancellation or transfer. Do not assume unlisted traffic is included or billable.

Send only messages the recipient agreed to receive from that salon for that purpose. Importing a number is not messaging consent. Honor STOP and other valid opt-out requests, and keep service messages separate from salon or platform marketing.

Read the SMS and phone schedule.

1. AI Agent: salon owners with an eligible active plan can ask questions about the selected salon. It reads a limited salon context and cannot change bookings or other records. Review answers for accuracy.
2. Call assistance: for a connected Quo account, opening a completed call transcript can request an AI booking suggestion. Review the customer, service, stylist, location and time, then confirm through the normal booking, change or cancellation flow. A suggestion alone changes nothing. This is not an autonomous service that answers incoming calls.
3. AI Style Preview: coming soon; hairstyle generation is not available in the current web app. Uploaded reference photos remain available for consultations.
4. Imports: where enabled, AI can extract customer lists or service menus and suggest spreadsheet mappings. Review and correct the preview before saving.

Elite includes 1,500 AI credits per UTC calendar month, shared across the owner account; Premium includes none. Each AI Agent question uses 5 credits and phone calls use 30 credits per minute. Failed requests release their reserved credits; reopening saved call results does not use more. Import costs depend on the enabled operation and its displayed allowance. Additional credits are priced at $10 per 1,000.

Manage → Usage shows recorded use and available credits, including pending requests. Included credits reset monthly and do not accumulate. When no credits remain, wait for the next reset or review an eligible plan change. Review AI outputs before relying on them; they may be incomplete or wrong and do not guarantee a salon result.

1. In My Hair → Settings, review your contact and hair-profile details and preferred language. Browser location permissions are managed separately in your browser.
2. Choose Download my data to generate an account export in JSON format. Store that file somewhere private: it can contain personal and appointment information.
3. Choose Request account deletion to submit a request. Keep the request date and acknowledgment for follow-up. Your account remains available while the request is processed; this is not immediate deletion and does not cancel a subscription or appointment.
4. Salon owners can download salon data from Business settings. Delete salon is a separate, permanent salon action with explicit confirmations; it does not delete customer or team accounts.

Read the Privacy policy for information categories, service providers, visibility, and account controls.

Refinelook is operated by Refinelook, inc. Company and direct-contact fields below are reserved for verified details.

Legal operator

Refinelook, inc

Business address

Phone

Platform support & billing

Privacy requests

Content reports & appeals

1. Salon services, appointments, deposits or refunds: contact the salon using its public salon page or your appointment conversation. Its public contact details can be used without signing in.
2. Platform access, billing, privacy or content: use the corresponding direct contact above once provided. Include a booking or account reference, the issue and a reply address. Never send passwords, verification codes or full card details.
3. Follow up on deletion: keep the request date and any acknowledgment. For account requests, quote those details to the privacy contact; for a salon-held record, contact that salon even if you do not have a Refinelook account. An imported client does not need to create an account to ask the salon about their data.
4. Before deletion: separately cancel any subscription, resolve existing appointments and export records you need. A deletion request is not a subscription cancellation or an appointment cancellation.